Sunday, February 24, 2013

Regarding organizational architecture, why has tipping emerged as a way to compensate waiters?

Q. In terms of the organizational architecture, there seems to be three aspects of it, decision rights, rewarding individuals, and evaluating their performance. I am having troubling applying this concept to compensating waiters. I would think that it has emerged to allow customers to measure and evaluate a waiter's performance and service, while providing them with an incentive...but I am not sure.

A. I am not quite sure myself but I used to waitress and tips are highly appreciated. Most waiters and waitresses only make $2.13/hr. and by law that is all they can make hourly. This leaves them to rely on tips to survive. I think that only the customer can decide what kind of service they got from a waiter/waitress and it is basically been left up to them to decide what they earned for their time. I think it is supposed to motivate the waitress/waiter to do her best with each customer as to earn the most for her time. However there are flaws. There are always flaws. 1) Some waitresses/waiters just don't care. I have seen servers that still just don't put in the effort and only do the minimal to get through their day. I have seen some that just treat the customer like dirt. 2) The customer is NOT always right. I have seen customers that got excellent service and either don't have the cash or are cheap and obviously did not tip the right amount for the service they recieved. Now if you don't have the cash, I personally think you shouldn't be going out to eat. If you are cheap, don't go to a place where you have to tip. Some customers are just rude, leaving a penny is a sure fire way to quickly anger a server especially if they gave great service. Now I am not sure what works for you, but as for myself and being a waitress in the past, I choose to tip 25-30% Most people tip under 10% and the people that do tip the norm of 15% are great but most servers bust their butts for minimal money. I tip 25% for good service and 30% for great service. I have tipped 100% for flawless service before too. It really is up to you what you decide to tip and if you decide to tip. Just take in to consideration a few things the next time you get waited on. Are they friendly? polite? helpful? knowledgable? timely? do they refill your drinks? take your empty plates out of your way? and just all around make sure you have everything you need? Because our job as a server is to basically pamper the customer while they are out from their home whether it is a low-priced diner or an expensive well known restaurant. I hope this helps. Take care and enjoy your dining experience.

How is a recycled home better than building a brand new one?
Q. There's a company in the city I live in that takes pre-existing homes and move them onto empty lots. These homes would otherwise be destroyed, where they would take at least 300 years, recycling into our environment in a negative way, polluting the atmosphere and everything else. The problem I'm having is that I need to think of why a recycled home is better than building one from scratch, or moving into one through real estate without sounding like I'm Miss America or something...

A. Some of the older building materials and craftsmanship are superior to today's. Each individual house differs.

Perhaps you might find the architecture or the footprint ( layout ) of the house appealing.

Also, I would investigate the cost. A recycled home might be significantly cheaper than new.

What would be the central space in my home for feng shui?
Q. I want to put something representing earth energy into the central spot in my home to ground myself and the energy in my house. But, in a four-level, open layout house, where would be the central space? I don't know whether to just pick one level or what. Thanks!

A. fengshui do not work that way. there are many concepts in fengshui. meaning many ways of doing things.

one concept is flying stars. it says that the area (of the house) is divided into 8 directions plus the center (so 9 areas in total, either 8 pie slices + center, or 3 rows by 3 columns). there is a formula that distributions 3 sets of 1 to 9 around these areas. 1 set pertains to the mountain, another to water, and another to time/ base. these numbers represent an energy, and the 3 combinations represent a combined energy of the 3, that the area has. so, going back to your question, you need an area which has a good combination, make it bigger through architecture; use that area as your central space to activate that part.

you need to note that fengshui is not based on intuition, it is not based on certain unchanging rule like the main door of the house must always face east. fengshui is about measurement, calculations and proper applications of these concepts.

there are books by ms. lillian too and ms. eva wong that explains this concept. you might like to check them out.




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